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How bola90 Handles Your Account Privacy

Your account data — from your registered mobile number to your DANA, OVO, or GoPay wallet details — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account Data SecurityWallet Privacy: DANA, OVO, GoPayYour Rights to Access & DeleteIndonesia-Applicable Policy
bola90 How bola90 Handles Your Account Privacy
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We apply encryption to data in transit and at rest, so your account details and payment records are not exposed during a DANA top-up or an OVO withdrawal. Session tokens expire automatically after inactivity, reducing risk if you leave a browser tab open on a shared device.

Data Retention Rules

We keep your account data for as long as your account is active and for the period required after closure under applicable Indonesian financial regulations. You can request a summary of what we hold.

Cookie Management

Session cookies keep you logged in across your mobile browser and desktop. You can clear or block cookies through your device settings; doing so may require you to log in again on each visit.

Account Security Practices

Two-factor verification via your registered mobile number is applied at login and when you change your linked e-wallet — DANA, OVO, or GoPay — to prevent unauthorised account changes.

Your Right to Request Changes

You can request access to, correction of, or deletion of your personal data by contacting our support team. We aim to respond to verified requests within a reasonable timeframe under applicable law.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Team online

Live Chat Support

Open the chat icon from your account dashboard. Our support team handles data access and deletion requests directly — available around the clock for account-related privacy queries.

Email Privacy Request

Send your request to our privacy contact address listed in your account settings. Include your registered mobile number so we can locate and action your data record promptly.

In-App Account Settings

Some data preferences — like cookie consent and marketing contact — can be managed directly inside your account settings without needing to contact support at all.

Your Privacy Questions, Answered

Real questions about how bola90 handles your data — from what we store to how you can request changes to your account record.

We collect your mobile number, device identifiers, and the e-wallet details you link — DANA, OVO, or GoPay. We collect only what's needed to run your account and process transactions securely.

We do not sell your data. Payment processors like DANA, OVO, and GoPay receive only the transaction data needed to complete your deposit or withdrawal, under their own privacy terms.

We retain records for the period required by applicable financial regulations in Indonesia after account closure. Once that period ends, your data is deleted or anonymised from our systems.

Contact our support team via live chat or the email address in your account settings. Include your registered mobile number so we can locate your record and process the request.

Session cookies are used to keep you logged in across your mobile browser. You can block them in your device settings, but you may need to log in again each time you open a new session.

When you update your linked e-wallet, the previous wallet details are removed from your active account profile. Historical transaction records tied to that wallet are retained only as required by regulation.